IS CANCUN A SAFE PLACE TO VISIT?

Cancun is a very safe city where you can enjoy carefree daytime and nighttime activities without concern. As one of the most important tourist destinations worldwide, Cancun is the most renowned and visited tourist city in Mexico, so the safety of its visitors is essential. Normal precautions that you would take anywhere should also be taken here, but millions of tourists visit Cancun each year without incident. The Cancun area is not included in the US State Department’s travel advisories.

WHICH DOCUMENTS DO I NEED TO TRAVEL TO MEXICO?

When you travel to Mexico, everyone, including babies and small children must have a valid passport. You will also need one valid credit card or debit card for check-in purposes.

WHAT TIME IS CHECK-IN?

Official hotel check-in time is at 3:00 p.m. If you arrive earlier and the room is available, we will be happy to check you in early. If your room is not available, your belongings will be securely guarded at the front desk until your room is ready, so you and your family can explore the resort. If your vacation is an all inclusive package, you and your family will receive a wristband when you arrive, so you can start enjoying the all inclusive benefits immediately.

WHAT IS THE PROCEDURE IF A HURRICANE OCCURS?

Qualified hotel staff will provide guests with the appropriate safety instructions. In the event of an emergency, following security procedures based on official announcements is essential to prevent any type of injury or damage. If necessary, guests will be taken to an official shelter.